Kid Independant World T-Shirt Champion 2012

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Frequently Asked Questions

Fit

How can I tell what size to purchase?

Please take the time to review our size and measurements chart as well as our product descriptions before ordering. You can also check out our size chart here If you are still unsure on sizing, please contact us on [email protected] before placing an order and we will do our best to help you!

Returns

Do you accept returns?

We want you to love your order, so we will happily accept returned items in accordance with our Returns Policy outlined below.  We pride ourselves on great customer service and will do everything we can to ensure your Arkadia experience is an awesome one! Whilst all care is taken in processing and filling your order we are still human and can make mistakes!  So please contact us immediately at [email protected] if you are less than 100% satisfied with any aspect of your order.

Faulty items

If you receive a faulty item (i.e. the garment has a defect), we will replace the item at no additional cost to you.  Alternatively, we can offer you a store credit or full refund. Please note: faults do not include differences in colour.  Fabric and print colours may vary slightly from those viewed on a computer screen.

Incorrect items

If you receive an incorrect garment (i.e., not the item you ordered), we will gladly replace the item at no additional cost to you.

Making a return

If your item is defective, the item(s) must be returned to us within 7 days of receiving the goods.  All returns must be sent in their original condition, as originally received, unused and unworn, with original packaging to: My Arkadia, Po Box 623, Elanora, Qld, 4221. My Arkadia will replace the item with the same item originally ordered, provide a store credit or process a full refund once the item is received, at no cost to you.

What is your Returns Policy?

Should you wish to return any part of your order, please contact us at [email protected] indicating the reason for the return, within 4 days of receiving your order. We will not provide refunds if you simply change your mind.

Exchanges

How do I exchange an order?

If you wish to exchange an item, please contact us immediately at [email protected] with the reason for your request and we will check stock availability.  The garment must be returned to us within 7 days of purchase and must be unwashed, unworn and in its original condition (including all tags & packaging).  When exchanging garments, the customer will pay all freight charges.  Please include a self-addressed pre-paid satchel so we can send the new item to you.  For items that cannot be replaced due to stock being unavailable, a credit for the amount paid for the original goods will be offered.

Ordering

Can I order over the phone?

In order to give you better prices we only offer online ordering at this stage.  If you're having a problem ordering online, please send us an email and we'll assist you.

Do you have a store?

No. We choose to be a 100% online company so that we can offer an online experience like no one else. If you're concerned about fit please read our size chart for the fit guides.

How do I cancel an order?

Please email us before your order ships and we'll cancel your order.  Please note that orders ship fast so you'll need to be quick!

Ordering

Please note that no orders will be shipped until full payment has cleared.

Payment

What currency are your prices in?

All prices and electronic transactions on this website are in Australian Dollars (AUD).

What payment methods do you accept?

We accept all major credit cards through Paypal. You can also pay by Bank Deposit/Net Transfer.

When will my credit card be charged?

Your credit card will be charged by Paypal. This should appear on your statement within 24 hours.

Shipping/Delivery

Do you ship overseas?

We can ship our awesome garments to anywhere in the world!  If you are outside Australia,  please email us to place your order at [email protected] with the style name(s), colours and sizes you require. We will provide you with a custom shipping quote and confirm the total cost of your order.  Payment can then be made by Paypal or Direct Deposit.

Has my order shipped?

We will send a confirmation email to you once your order has been dispatched.  Orders are shipped within 2 business days of receiving payment (as cleared funds) provided stock is available.  If we have sold out of an item in your order, we will advise you immediately.

What are your shipping costs?

Delivery within Australia is FREE and all orders are shipped via ordinary post.  Overseas orders will be custom quoted depending on the weight, destination and delivery method of the order.

What happens if it has been 7 business days since I placed my order and it hasn’t arrived?

Please contact us via email at [email protected] immediately.  However, please note My Arkadia do not issue refunds for lost or stolen packages or items not received due to an incorrect details being provided during the order process.

When will I receive my order?

AUSTRALIA: All products will be sent via ordinary post.  Standard delivery time is between 2-5 business days depending on your location. WORLD: Delivery times will vary depending on your location and selected postage method.  We will provide an approximate delivery timeframe with your shipping quote once all details have been confirmed.  Please note: International shipments may be subject to additional charges for customs clearance and are the responsibility of the recipient; we do not control nor can we predict these charges. Please contact your local customs office for further information.

General

Are there special washing instructions for the t-shirts?

Yes. The t-shirts are all 100% cotton and screen printed. You can hand or machine wash them, in warm or cold water. If you want to iron them, it must be on the reverse side, never iron directly onto the print. Do not tumble dry, dry clean or bleach these items.

How do I unsubscribe?

You can contact us at any time if you wish to unsubscribe from any further communication. Simply email us at [email protected] with the subject “Unsubscribe”.

How safe is my personal information?

Your personal details are very safe with us.  My Arkadia are committed to ensuring the privacy of your personal information and promise to never sell or share your information with anyone else.

I am a shop owner. How can I go about selling your brand?

We would love the support! Please email us at [email protected] and we will get in touch.

Intellectual Property

All My Arkadia products are protected by copyright law. Reproduction of all or part of any Arkadia item is prohibited.  Re-selling My Arkadia products to a third party without prior written consent from My Arkadia is prohibited. Reproduction of part or all of the contents in any form of the Website is prohibited unless written authorisation has been obtained from My Arkadia. Unless otherwise noted, all materials on this Website are protected as the copyright, trademarks and/or other intellectual properties owned by My Arkadia.

What is your social media policy?

My Arkadia Pty Ltd A.C.N.149 630 491 (we, us, our or My Arkadia) offers its social media pages as a service to provide you with information about us, our services, and other material of interest.

Our social media pages are those pages on social media websites including, but not limited to, Facebook, Twitter, Linkedin, Pinterest and Slideshare, that are identified as a web page associated with My Arkadia (Social Media Pages). To avoid any confusion between a third party Social Media Page and our own, a link to each Social Media Page that is associated with My Arkadia can be found on our website, located at www.myarkadia.com.au (the Website). We do not associate ourselves with, or provide any warranties as to the quality, content or legality of Social Media Pages that are not linked to from our Website.

In accessing and using our Social Media Pages, you must also comply with any terms and/or conditions specific to those websites as well as with these Terms.

 Content on Social Media Pages

Regardless of whether it was posted and/or uploaded by us or a third party, My Arkadia:

  • does not endorse any comments, advice, statements, visuals, audio, videos or other material (Content) posted to our Social Media Pages;
  • does not represent or warrant the accuracy of the Content posted to our Social Media Pages; and
  • will not be liable for any Content posted to our Social Media Pages.
  Whilst we may not monitor all Content that you post to our Social Media Pages, we expect that you will not post any Content that we may deem to:
  • be defamatory, abusive or hateful, intimidating, or misleading;
  • constitute junk mail or bullying;
  • infringe a third parties rights; or
  • be in breach of any laws.

In the event that you do post such material, we reserve the right to remove that material from our Social Media Pages immediately and without notice to you.

We will also remove, without notice to you, any unapproved Content that is commercial in nature. We are not responsible, nor will we take any responsibility for, any advertising material that may be displayed on our Social Media Pages by third parties, including Facebook.

Third Party Links

My Arkadia may, from time to time, provide hyperlinks to third party websites (Linked Websites). We do not control content posted on Linked Websites, and consequently, we are not, and will not be, responsible for any content found on them. We provide hyperlinks to Linked Websites for your convenience only, and do not endorse or approve any of the content found within Linked Websites. We do not take any responsibility or warrant the accuracy of any aspect of content or information provided via the Linked Websites.

Intellectual Property

By uploading Content to any of our Social Media Pages, you grant us a worldwide non-exclusive, sub-licensable, royalty-free licence to:

  • use, reproduce, distribute, display, publish and/or adapt any part or all of the Content
  • publicly promote, endorse or market the Content in any way whatsoever, including via the Social Media Pages or otherwise; and
  • perform or carry out any actions associated with achieving any of the above

We may use the Content for any period of time beyond your removal of the Content from the Social Media Pages.

Miscellaneous

To the extent permitted by law, you agree to indemnify us from and against all actions, claims, suits, demands, damages, liabilities, costs or expenses (whether in tort or in contract including and without limitation, negligence) arising out of or in any way connected to the use of the Social Media Pages by you.

We do not make any claims that the information or Content on the Social Media Pages is appropriate or may be downloaded in all areas, countries or jurisdictions. The information contained in the Social Media Pages may not be accessed legally by certain persons or in certain countries. If you access any Social Media Pages, you do so at your own risk and you are responsible for compliance with the laws of your jurisdiction.

Contact Us

Thank you for taking the time to observe our Social Media Terms. Please email us at [email protected] if you have any concerns about any Content on our Social Media Pages.

Social Media Terms last updated 2 July 2012.

Where are your products made?

All of our garments are ethically made and sourced from a variety of supplies in the U.S.A., Bangladesh and Australia.   They are then designed, printed and tagged in Australia.